GENERAL JOB DESCRIPTION
The hotel manager in training is responsible for the success of the front office, housekeeping and maintenance departments of the property.
In addition to managing the daily operations of the hotel, the responsibilities also include achieving the established revenue goals, guest satisfaction scores, associate satisfaction and asset protection.
A hands-on approach is necessary to effectively manage the quality of customer service and guest room cleanliness.
DUTIES & RESPONSIBILITIES
Assists in maximizing revenue by learning to sell and rate strategy through the hotels PMS systems.
Assist in inspection of rooms when General Manager or Housekeeping Supervisor is not available.
Post sales and payments and make corrections in the operating system as necessary.
Prepare and send appropriate paperwork on new employees, terminated employees and employee evaluation reviews
Must be able to give direction to staff and follow through to ensure the completion of task assigned.
Protect the company’s interests by refraining from discussing company assets, financial pricing and personnel information.
Follow correct vendor check-in procedure as defined in the Operations Manual and ensure that all hotel employees do the same.
Ensure video system is working properly.
Remain current with the Operations Manual, Personnel Manual, Bulletins, Memos, emails, etc.
Give all guest prompt and courteous service, and ensure that hotel associates do the same.
Have a reasonable knowledge of where equipment is located in the building, what its use is and how to describe any potential problems.
Provide initial and ongoing training/guidance to hotel associates in area of guest service, safety and security, software operations, cash control, inventory control and laundry procedures.
Assist in recruiting, hiring and training friendly efficient hotel employees.
Prepare daily reports and forward to the office.
Prepare and deliver all bank deposits on a daily basis by 2pm.
Assist GM with preparing the staff schedule to make sure all shifts are appropriately covered.
Follow company policy with regard to excessive cash in drawer, cash box and security and ensure that all front desk employees do the same.
Ensure that all employees are fully trained on proper safety and security procedures as stated in the Operations Manual.
Notify the General Manager and/or HR Director of any personnel situations or policy violations having an adverse effect on hotels operating performance.
Maintain confidentiality by discussing performance or other personnel issues only with the appropriate individuals the affected employee, General Manager, Human Resource Director.
Job may require other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Financial Management.
Ethical Conduct.
Customer/Client Focus.
Learning Orientation.
Performance Management.
Leadership.
Communication Proficiency.
EXPERIENCE, EDUCATION, & TRAINING
Minimum of 2 years of experience in the hotels or other service industry.
Ability to create and maintain a guest focused culture.
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