GENERAL JOB DESCRIPTION
The General Manager is responsible for all aspects of the operation including guest and employee satisfaction, financial performance, sales and revenue generation.
The GM is responsible for hiring and motivating a winning team to deliver exceptional customer service and implement Brand and company standards.
Our GM’s are active, hands-on leaders that are highly involved in guest interactions, associate engagement in training and motivation, and they serve as role models within our company and the community.
Warrenton Oil Company provides unparalleled support including in-house HR support, IT services, Maintenance team, marketing and accounting departments.
DUTIES & RESPONSIBILITIES
• Lead in all aspects of operations, including staff management, service, financial performance and overall guest satisfaction.
• Foster a positive work environment by providing ongoing training, coaching, and performance feedback to the staff, promoting teamwork and professional growth.
• Provides excellent customer service by being readily available and approachable for all guest.
• Cover shifts and duties in all departments as needed to ensure guest satisfaction, maintain standards and meet budget guidelines.
• Uphold and enhance the hotel's reputation for exceptional guest service by setting and maintaining high service standards.
• Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective measures as needed.
• Ensures that all brand standards are being maintained in each area of the property.
• Ensures compliance with all corporate accounting procedures.
• Responsible for the sales, organization and inventory accuracy of the Sundry Shop.
• Address guest concerns and complaints promptly and effectively, striving to exceed guest expectations and ensure satisfaction.
• Implement cost-control measures to optimize profitability while maintaining service quality.
• Monitor financial performance through regular analysis of key performance indicators (KPIs) such as revenue per available room (RevPAR), occupancy rate, and average daily rate (ADR).
• Collaborate with the sales and marketing team to develop and execute strategies to drive revenue growth and maximize occupancy.
• Cultivate relationships with corporate clients, travel agents, and other stakeholders to generate business and maintain a strong market presence.
• Oversee the maintenance and upkeep of the hotel property, ensuring facilities are well-maintained, clean, and safe for guests and staff.
• Implement and enforce health, safety, and security protocols to protect the well-being of guests and employees.
• Coordinate with engineering and maintenance teams to address any issues or repairs in a timely manner.
• Responsible for scheduling for all hotel departments to align with business levels, maintain quality guest services and meet budget and benchmark goals.
• Ensures training and onboarding of all new team members is thorough and completed in a timely manner.
• Ensures all departments are maintaining accurate levels of inventory for day-to-day operations and the appropriate level of back stock.
• Provide strategic direction and leadership to all departments within the hotel, including front office, housekeeping, food and beverage, maintenance, and administration.
• Foster a culture of hospitality and guest-centricity among staff, emphasizing the importance of personalized service and attention to detail.
• Conduct regular performance evaluations and provide feedback, coaching, and support to staff to promote professional growth and development.
KNOWLEDGE, SKILLS, & ABILITIES
• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, staff, and stakeholders.
• Solid understanding of hotel operations, financial management, and revenue optimization strategies.
• Ability to multitask and prioritize in a fast-paced environment.
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