Reservations Supervisor

*About us* Lost Valley Lake Resort is a small business in HOSPITALITY.
We are professional and agile.
Our work environment includes: * Modern office setting * Food provided Duties and Responsibilities: • Supervises the reservations team, including, but not limited to: hiring, discipline, scheduling, training, coaching and reviewing the reservationist performance.
• Turns in weekly reservation’s payroll to HR.
• Works closely with Housekeeping and Maintenance.
• Maintains all elements of the reservations system to ensure information is accurate and up-to-date.
• Ensuring team provides positive and courteous service and teamwork.
• Ability to learn the reservations system and property/reservations rules.
• Ability to learn property reservable facilities, rates, and amenities.
• Ability to use POS system and understanding of POS inventory.
• Verifies that all voicemail and email requests are answered in a timely and efficient manner.
• Maintains a positive, professional office work environment.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Coordinates with affiliate programs for in-house reservations.
• Verifies that all reservations are input correctly into the system, including billing information.
• Ability to keep records and generate reports for manager.
• Adheres to company policies and procedures and verifies the reservations team is doing the same.
• Follows grooming and dress standards.
• Minimizes safety hazards by following all safety rules and procedures.
• Other duties and responsibilities as assigned.
Minimum Qualifications: • Strong written and verbal communication skills.
• Strong telephone and computer etiquette.
• Excellent interpersonal and customer service skills.
• Always demonstrates a calm and professional manner.
• Ability to multi-task and stay organized.
• Ability to work extended hours as needed, to include weekends and holidays.
• Must have reliable transportation.
• Must possess strong computer skills.
• Attention to detail is very important in this role.
Note: This job description is intended to provide a general overview of the position.
Duties and responsibilities may be subject to change based on organizational needs.
Please submit your resume highlighting relevant experience for consideration.
Job Type: Full-time Pay: $16.
40 - $16.
98 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Evenings as needed * Holidays * Nights as needed * On call * Weekends as needed Work setting: * In-person * Resort Ability to Relocate: * Owensville, MO 65066: Relocate before starting work (Required) Work Location: In person