OVERVIEW & EXPECTATIONS
The Exit 11 Barista is the face of our company and our customer service expert!
As a manager, Flexibility is a MUST!
Exit 11 is a 7 day a week business.
As a manager you need to be able to cover shifts when needed at a moments notice.
Act with integrity, honesty and knowledge that promote the culture, values and mission of Exit 11 Coffee
Deliver exemplary customer service to all customers by acting with a customer comes-first attitude and connecting with the customers
Discover and responds to customer needs
Provide quality beverages and food products consistently for all customers by adhering to all recipes
Follow all health, safety and sanitation guidelines
Maintain regular and punctual attendance
Represent the brand professionally by following the dress code standards
RESPONSIBILITIES (TRAINING PROVIDED):
Memorize all espresso, coffee and specialty beverages, food items and descriptions
Know how to prepare and serve all Exit 11 menu items
Stock inventory and supplies
Have a thorough knowledge of the espresso machine, coffee brewers, grill and know how to properly operate all onsite equipment
Prepare iced, blended and hot espresso and coffee drinks
Treat all customers and employees with respect and dignity ensuring a positive customer experience and team environment
Maintain composure and a calm demeanor with any customer and co-worker issues
Handle cash, close drawer and prepare deposits
Clean all equipment and workspace
Have a sense of urgency and efficiency
Follow and complete the upkeep, opening, closing and cleaning lists daily
Open and close the location efficiently and appropriately
PREFERRED QUALIFICATIONS AND EXPERIENCE
MUST LOVE COFFEE!
Have Flexibility
Experience in the service and hospitality industry
Experience in working in a fast paced environment
Excellent communication and interpersonal skills
High attention to detail
Ability to multi-task and prioritize effectively
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