Referral Specialist, Full Time

Related Experience: Must acknowledge and continuously demonstrate that the patient always comes first Manage incoming patient referrals and work with patients to arrange and schedule referral appointments, including referrals to other specialty care providers Effectively and efficiently scheduling appointments and making pre-appointment call reminders and follow-up visit calls Initiating and maintaining patient files and charts which may include information from other care providers, detailed information procedures and tests conducted and records of patient ailments and treatments Insure that patient records are up-to-date and maintained in accordance with associated rules, regulations and compliance criteria Appropriately and efficiently securing required insurance and pre-authorization information prior to patient’s appointment Maintaining confidentiality of patient records, discussions and issues at all times Providing easily understood explanations of co-pay collection process and courteously collecting required co-pays due at time of visit Provide general administrative and clerical support to clinics including answering phone calls and e-mails, managing schedules, maintaining electronic and/or paper files and records and registering patients Responsibilities: Must acknowledge and continuously demonstrate that the patient always comes first Manage incoming patient referrals and work with patients to arrange and schedule referral appointments, including referrals to other specialty care providers Effectively and efficiently scheduling appointments and making pre-appointment call reminders and follow-up visit calls Initiating and maintaining patient files and charts which may include information from other care providers, detailed information procedures and tests conducted and records of patient ailments and treatments Insure that patient records are up-to-date and maintained in accordance with associated rules, regulations and compliance criteria Appropriately and efficiently securing required insurance and pre-authorization information prior to patient’s appointment Maintaining confidentiality of patient records, discussions and issues at all times Providing easily understood explanations of co-pay collection process and courteously collecting required co-pays due at time of visit Provide general administrative and clerical support to clinics including answering phone calls and e-mails, managing schedules, maintaining electronic and/or paper files and records and registering patients