Clinic Operator Clerk

Clinic Operator Clerk Purpose: Receives/directs incoming telephone calls as well as assists Clinic Director and Office Coordinator with non-clinical projects and clerical duties.
Additionally, Processes requests for health information.
Prints registration sheets daily.
Supports primary fax queue employee daily and assumes primary responsibility when primary employee is absent.
Performs non-clinical QI projects and reports results to Office Coordinator.
Promptly and professionally answers telephone calls.
Routes calls/messages appropriately offering voice mail or redirection of calls as needed.
Welcomes patients/clients/visitors and directs and addresses their needs accordingly.
Responsible for scheduling and checking out at front window and at side 2 checkout, as directed.
Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
Appropriately and courteously screens solicitors for relevance to organization’s needs.
Explains financial requirements to the patients and/or responsible parties and collects copays as required while working at front window and side 2 checkout.
Responsible for keeping the reception area and office files clean and well organized.
Monitors supplies and requests supplies when necessary.
Monitors office equipment in work area and reports issues to Office Coordinator.
Performs other duties as assigned.
Academic, Certifications, & Trade Qualifications High school diploma or equivalent Previous medical office experience preferred