Escrow Closing Officer

True Title Company seeks a skilled and motivated Escrow Closing Officer to join our Rolla, Missouri, location.
As an Escrow Closing Officer, you will be vital in overseeing and executing real estate closing transactions while maintaining and growing key company accounts.
True Title Company is one of Missouri's fastest-growing and most forward-thinking title companies.
When you come to True Title, you join a team that provides support, training, and encouragement.
Your income potential will continually expand through our one-of-a-kind profit-sharing and commission programs.
Consider joining our inclusive, people-first culture, where our values are the guiding principle for the customer service we provide for our agents, clients, lenders, builders, and attorneys.
*Job Description* Escrow Closing Officer *Purpose:* Manage, maintain, and grow key company accounts.
Effectively manage the real estate closing transaction for insuring title agency.
*Reports to:* Escrow Division Manager *Primary Duties & Responsibilities* _Some or all of the following duties & responsibilities may be assigned to the Escrow Closing Officer as business needs dictate:_ · Serve as primary Escrow Closing Officer for key company accounts.
Perform all standard and customary escrow closing functions for key accounts as well as other accounts as needed.
· Provide exceptional customer service to agents and clients.
Develop and maintain acceptable “capture rates” from key accounts with an eye toward raising the bar on minimum standards.
· Provide exceptional written and verbal communication to agents and clients.
Address client needs in a prompt, professional and courteous manner.
Correspond with lenders, builders, agents, and attorneys as needed.
· Conduct real estate closings with customers, agents, lenders and attorneys.
Provide excellent “closing table” experience for all parties with an emphasis on providing an extraordinary experience for agents from key accounts.
· Explain closing documents to agents and customers in a clear and understandable manner.
Engage agents and customers in such a way that they rave about our services and refer us to their friends/colleagues.
· Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements, and other instructions.
Collaborate with the production department and in-house legal counsel to resolve title issues such as legal descriptions, easements, tax liens, and the like.
· Oversee the issuance of checks, bills and statements, receipts and other documents needed to ensure agent and customer satisfaction.
Secure all documents (corrective and other) that may be required for the issuance of title insurance.
· Direct, manage and oversee accurate disbursement of funds.
Verify all aspects of transactions to ensure proper disbursement and title insurance issuance.
· Direct, manage and oversee work duties performed by designated Escrow Closing Assistant.
Effectively lead the company team assigned to service key accounts.
Support professional growth of Escrow Closing Assistant.
Lead team to perform at peak levels of customer satisfaction, capture rate and profitability.
· Collaborate with business development team members to schedule, prepare, and deliver presentations at the offices of key accounts.
With readily available assistance from the company’s in-house attorney, routinely educate agents and brokers on industry trends and train new agents at key accounts on title insurance and real estate closings.
· Update job knowledge by routinely participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
· Enhance company reputation by accepting ownership for accomplishing new and different requests.
Explore opportunities to add value to company and key account.
· Collaborate directly with company owners on special projects and marketing activities aimed to expand the capture rate within key accounts.
Develop, manage and grow agent relationships to ensure capture of real estate closing business with our company.
· Other duties as assigned by supervisor.
*Requirements* · 2+ years of direct real estate experience in the title insurance industry and/or mortgage industry; familiarity with standard title insurance and/or mortgage lending concepts, practices, and procedures; actual closing experience preferred · Proficiency in MS Office applications (Word, Excel), title insurance software and/or mortgage loan closing software · Notary certification required (if not currently a notary, must get certified immediately upon hiring) · Missouri title agent license (if not currently licensed, must obtain promptly upon hiring) · High school diploma or GED required (college degree or paralegal certification preferred) *Terms* Aggressive compensation program to include a strong base salary plus commission, health insurance, and other benefits Job Type: Full-time Pay: From $23.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Vision insurance Physical setting: * Office Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Rolla, MO: Relocate before starting work (Required) Work Location: In person